JV Match

Refunds

Operational refund policy (draft).

Business-approved refund handling must be confirmed before paid beta charges. This page does not invent legally mandatory refund rights.

Default operational stance (pending approval)

SaaS subscription charges are generally non-refundable for unused partial periods after the billing period starts, except where required by law or where JV Match operators approve an exception (for example, duplicate charges or verified billing errors). Approved exceptions are processed through Stripe's normal refund workflow.

How to request

Contact the configured support channel with your organization name, Stripe customer/subscription reference if known, and reason. Do not send card numbers by email.

Legal

Statutory consumer rights, if any, override this draft. EXTERNAL LEGAL REVIEW is required before treating this page as final.

Legal review

This page is a product surface for operators and customers. Final wording requires EXTERNAL LEGAL REVIEW and is not legal advice or certification.